FAQS

Questions?

 

Contact us at info@bychalyan.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

 

 

Customer Service:

 

We are available 24/7. Please allow up to 1 day for a response. 

 

 

 How long will it take to get my order?

 

We ship internationally, ship rates and times are as followed:

 

Standard Delivery / The average shipping time 14-20 working days. Free Shipping 

 

Fast Delivery / The average shipping time is 5-9 working days. Deliveried by global fast express agencies like Fedex,UPS and DHL. 5€

 

Where is my order?

 

If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact info@bychalyan.com.

 

 

 

Can I track my order?

 

Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact info@bychalyan.com.

 

 

 

What payment method do you accept?

 

We accept only PayPal payments for international orders and also Payment- on- Interest-free monthly payments.

 

 

 

 

Can I return my order?

 

 

 

Your satisfaction is our first priority, so we will refund your full-priced sunnies and glasses within 15 days of delivery  in a resale condition with original case, eyeglass cloth, tags and bag.

 

Items received after 15 days or not received in original condition will be issued as not accepted and is not refundable.

 

Returns are available for full-priced sunnies only. 

 

All sale and promotional items are final and are not subject to our refund policy.

 

 

 

Your refund will be issued to the original form of payment.

 

 

 

Contact us at info@bychalyan.com for more information and make sure to include your full name and order number.

 

 

 

 

Can I change or cancel my order?

 

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

 

What can I do, when I can not complete my order due to an error?

 

Make sure you have filled out all details correctly and completelly. If you still have issues, please contact info@bychalyan.com.

 

 

 

Why I have not received a confirmation email?

 

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact info@bychalyan.com

 

 

 

What If I received a damaged item?

 

Please contact our customer care department immediately at info@bychalyan.com.

 

 

 

Is it safe to shop on BYCHALYAN.COM?

 

No doubts, yes! Your payment information and personal information are kept safe and secure.

 

 

 

Can I visit a store to try your collection?

 

Our items are available online only, but they will be also available in some stores. For further information, please contact info@bychalyan.com

 

 

 

What is FINAL SALE?

 

“Final Sale” means the specified merchandise is not eligible for return and refund.

 

 

You want to sell BYCHALYAN EYEWEAR in your store?

 

If you are interested in setting up a wholesale account with BYCHALYAN, please send your information to info@bychalyan.com. 

 

 

 

I am an internaional customer ( outside the EU). Do I have to pay customs and taxes?

 

By Chalyan is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the EU.

 

Please contact your local shipping agency for further information regarding import parcels.

 

 

 

We have not answered your question, have we?

 

If you have other questions please do not hesitate and contact info@bychalyan.com. We will be glad to help you and and glad to get in touch with you!

 

 

 

Thank you for your visit at Bychalyan.com- hope to see you again very soon!

 

Stay tuned for our new collection and great sales!