Contact us at info@bychalyan.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
Customer Service:
We are available 24/7. Please allow up to 1 day for a response.
How long will it take to get my order?
We ship internationally, ship rates and times are as followed:
 For standard delivery the average shipping time is 14-20 working days.
For fast delivery the average shipping time is 5-9 working days. Orders are delivered by global express agencies such as Fedex, UPS and DHL.
Where is my order?
If your order seems to be taking longer than expected, as well as for any further questions on shipping, please contact info@bychalyan.com.
Can I track my order?
Yes, your order confirmation also includes your tracking number. You should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact info@bychalyan.com.
What payment method do you accept?
We accept credit card payments as well as PayPal payments
Can I return my order?
Your satisfaction is our first priority, you can return your order within 15 days of delivery in a resale condition with original cases, packaging, tags and bags.
Items received after 15 days or not received in original condition will be issued as not accepted and is not refundable.
Returns are available for full-priced products only.
All sale and promotional items are final and are not subject to our refund policy.
Your refund will be issued to the original form of payment.
Can I change or cancel my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
What can I do, when I can not complete my order due to an error?
Make sure you have filled out all details correctly and completely. If you still have issues, please contact info@bychalyan.com.
Why I have not received a confirmation email?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account.
For further questions, please contact info@bychalyan.com
What If I received a damaged item?
Please contact our customer care department immediately at info@bychalyan.com.
Is it safe to shop on BYCHALYAN.COM?

No doubts, yes! Your payment information and personal information are kept safe and secure.
Can I visit a store to try your collection?
Our items are available online only, but they will be also available in some stores.
For further information, please contact info@bychalyan.com
“Final Sale” means the specified merchandise is not eligible for return and refund.
You want to sell BYCHALYAN items in your store?
If you are interested in setting up a wholesale account with BYCHALYAN, please send your information to info@bychalyan.com.
I am an international customer. Do I have to pay customs and taxes?
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited our destination.
Please contact your local shipping agency for further information regarding import parcels.
We have not answered your question, have we?
If you have other questions please do not hesitate and contact info@bychalyan.com. We will be glad to help you and and glad to get in touch with you!
Thank you for your visit at Bychalyan.com- Hope to see you again very soon!
Stay tuned for our new collection and great sales!